" The Office of the Minister of State for Administrative Reform (OMSAR) associated e-government in its 2002 strategy document with reform. Projects and programs already initiated by OMSAR include one that is geared specifically towards what is termed simplification of procedures. The idea behind this program is not to automate things as is but to try to simplify and streamline procedures beforehand.
To use a language which is quite familiar with surfers, there are pros and cons associated with this program.
- old and clunky processes and procedures are reviewed, updated and streamlined after years of neglect
- if properly applied, this simplification speeds delivery, reduces costs and increases transparency
- the simplification of procedures is a very long process that could take years delaying the timely implementation of e-government
- unhappy and uncomprehending politicians clamoring for fast e-government solutions
The solution is to adopt an approach that balances between the need to deliver e-government solutions quickly and the need to reform. Reform and e-government are not mutually exclusive but they are difficult bed partners.