" The eGovernment strategy for the Kingdom of Bahrain is focussed on ensuring effective delivery of government services to citizens, residents and businesses (customers). Delivering customer value through collaborative government is the motto of the eGovernment strategy. The Kingdom regards recipients of government services as customers and not beneficiaries, i.e. looking at citizens/businesses as customers with unique needs and requirements.
To deliver customer value, the Kingdom is committed to ensuring a collaborative government wherein a no wrong door policy is implemented. This will allow the citizen to avail services in an integrated manner in a situation where multiple agencies are connected and collaborate to provide service. The concept of collaborative government goes beyond government, also including the private sector and the non-government sector. The Kingdom is committed to leveraging the complementary skills of the private and non-government sector to deliver services to customers.
The national eGovernment program focuses on a visible improvement in services delivery to the customers through introduction of new service delivery channels, implementation of 13 major agency priority initiatives and 9 enablers. Furthermore, in order to increase participation of the customers in the government institutions and processes, a feedback and e-Polling mechanism has been mooted which would be made available on the national eGovernment portal.
In a nutshell, the national eGovernment strategy recognizes that eGovernment is a compelling tool to offer better services delivery to the citizens and businesses, improve government efficiency and productivity and increase participation of the various constituents in the Kingdoms institutions and processes.