" This is a highly politicized matter in Lebanon. Unfortunately, the allegiance of government agencies or ministries is often to a party or a political leader and not to the country. This often translates into a lack of coordination and collaboration between de facto rival ministries and agencies. In order to introduce meaningful e-government services, one would have to find a way to de-politicize government dealings. Short of asking for the impossible, one could circumvent the situation on the ground and start offering e-government services that: 1. do not require collaboration between various government agencies. There are many transactions that could be implemented within the confines of the same agency or ministry; 2. require collaboration between government agencies and ministries that fall within the area of influence of the same political group; 3. are a compromise. The citizen would have to send some of the required documents in paper form by regular mail after obtaining them from non-collaborating agencies or ministries.
While these half measures represent a way to dodge problems that are related to the lack of collaboration between government agencies and ministries, they will at least introduce some e-government services. With time, the success of these services success is essential to this approach - would put pressure on government agencies to start collaborating as citizens will be clamoring for more.