" A well defined Monitoring and Evaluation framework is essential for the success of any large public sector program. The Kingdom is finalizing a monitoring and evaluation framework which includes indicators for M&E of the eGovernment program, these includeIndicators to track outpus§ Number of services online (Depth and Breadth)§ Number of Channels by which a service can be availedIndicators to track outcomes§ Customer Satisfaction§ % of transactions via alternate channels§ Reduction in Service Turn around timeIndicators to track Impact§ Government Transformation Index§ Customer Satisfaction Index§ Improvement of the business climate in the region "

Topic	Date Posted	Posted By
Do you think that adopting clear indicators and publishing them regularly, will help the development of e-government in your country? What specific indicator do you suggest?
Lebanon: Indicators	2/15/2007	Georges Younes
Re:	2/20/2007	Mohamed Al-Qaed
Re:	2/20/2007	Bishara AlKhouri
Re:	2/24/2007	Tanya Zaroubi
Re:	2/27/2007	Ian G Mills
Re:	9/22/2012	lelrqxsg
Re:	9/22/2012	leafdade
Re:	2/10/2013	yunyrdfb
Re:	5/7/2013	dsagodqt
Re:	5/18/2013	jwqhqjbs

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