" Definitely having indicators and benchmarking them to other countries will motivate the reaching of the goals that have been set or at least will alarm the government and indicate were we stand as a country in relation where we started as a baseline and to others.
Indicators must be quantitative vs. qualitative. E-governance must be included in the e-government. Indicators:
1- Internet penetration to households, businesses and schools
2- ICT Infrastructure and access
3- Awareness of the citizen of government services on the net
4- The use of the electronic services by the citizen provided by the government
5- The satisfaction of the citizen of the electronic services provided by the government
6- The quality of the services
7- ICT sector and trade in ICT goods
8- International awareness regarding the electronic services being provided in Lebanon
9- Measure the increase in government revenue as a result of e-government applications and reusing it in the financing of new e-government applications needs to be qualitatively and quantitatively assessed.
10- Measure the Lebanese society becoming more e-educated and connected to the national information infrastructure through the Internet
11- Productivity of the civil servants as result of e-government
12- Government operations and procedures get simplified and streamlined